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<div class="col-xxs-12 col-xs-12 col-sm-10 col-sm-offset-1 col-md-10 col-md-offset-1 col-lg-10 col-lg-offset-1" id="QA">

    <h1 class="page-title"><span class="title-image"></span>SpotsHUB EXPRESS Courier Service – Q & A</h1>
    <p>Here are some common questions that we have often been asked. If you have any other questions that are not on the list, please <a href="@Url.RouteUrl("ContactUs")">contact us</a>.</p>
    <div class="questions">
        <article class="membership-account-container">
            <h3>Membership Account</h3>
            <div class="panel-group membership-account-panel-group" id="accordion" role="tablist" aria-multiselectable="true">
                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="membership-headingOne">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#membership-collapseOne" aria-expanded="false" aria-controls="membership-collapseOne">
                                Is there an age requirement to use SpotsHUB EXPRESS Courier service?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="membership-collapseOne" class="panel-collapse collapse" role="tabpanel" aria-labelledby="membership-headingOne">
                    <div class="panel-body">
                        All SpotsHUB users have to reach the age of majority in their province of residency. All deliveries that require a signature have to be accepted and signed by the receiver or a representative who has reached the age of majority in their province of residency.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="membership-headingTwo">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#membership-collapseTwo" aria-expanded="false" aria-controls="membership-collapseTwo">
                                How do I open a SpotsHUB EXPRESS Business Invoice Account?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="membership-collapseTwo" class="panel-collapse collapse" role="tabpanel" aria-labelledby="membership-headingTwo">
                    <div class="panel-body">
                        Please download the account application form from the "Login" page, fill out all required sections, sign and send the completed form to account@spotshub.com. You may contact SpotsHUB Customer Service Team during our business hours and we will assist you in setting up your account.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="membership-headingThree">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#membership-collapseThree" aria-expanded="false" aria-controls="membership-collapseThree">
                                Can I place an order if I do not have a Business Invoice Account?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="membership-collapseThree" class="panel-collapse collapse" role="tabpanel" aria-labelledby="membership-headingThree">
                    <div class="panel-body">
                        Yes, you can go to the "Login" page, setup a free Pay Per Use Account online and place your order right away.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="membership-headingFour">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#membership-collapseFour" aria-expanded="false" aria-controls="membership-collapseFour">
                                Is there a registration fee for using SpotsHUB EXPRESS Courier services?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="membership-collapseFour" class="panel-collapse collapse" role="tabpanel" aria-labelledby="membership-headingFour">
                    <div class="panel-body">
                        No, there is no registration fee required.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="membership-headingFive">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#membership-collapseFive" aria-expanded="false" aria-controls="membership-collapseFive">
                                Is there any monthly subscription fee for using SpotsHUB EXPRESS Courier services?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="membership-collapseFive" class="panel-collapse collapse" role="tabpanel" aria-labelledby="membership-headingFive">
                    <div class="panel-body">
                        No, there is no monthly subscription fee required.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="membership-headingSix">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#membership-collapseSix" aria-expanded="false" aria-controls="membership-collapseSix">
                                Is there a minimum order requirement for using SpotsHUB EXPRESS Courier services?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="membership-collapseSix" class="panel-collapse collapse" role="tabpanel" aria-labelledby="membership-headingSix">
                    <div class="panel-body">
                        There are no minimum shipment requirements for both Business Invoice and Pay Per Use Account users.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="membership-headingSeven">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#membership-collapseSeven" aria-expanded="false" aria-controls="membership-collapseSeven">
                                How long will it take to have my SpotsHUB EXPRESS Business Invoice Account activated?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="membership-collapseSeven" class="panel-collapse collapse" role="tabpanel" aria-labelledby="membership-headingSeven">
                    <div class="panel-body">
                        Generally speaking, if we receive your account application during our business hours, your account will be activated on the same day. You will receive an account activation email with your account login name and temporary password.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="membership-headingEight">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#membership-collapseEight" aria-expanded="false" aria-controls="membership-collapseEight">
                                Am I going to receive communications from SpotsHUB after signing up for the services?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="membership-collapseEight" class="panel-collapse collapse" role="tabpanel" aria-labelledby="membership-headingEight">
                    <div class="panel-body">
                        SpotsHUB EXPRESS users may receive communications from SpotsHUB from time to time. SpotsHUB EXPRESS users can change their notification preferences at any time in My HUB.
                    </div>
                </div>
            </div>
        </article>
        <hr />
        <article class="pickup-delivery-container">
            <h3>Pickup / Delivery</h3>
            <div class="panel-group pickup-delivery-panel-group" id="accordion" role="tablist" aria-multiselectable="true">
                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingOne">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseOne" aria-expanded="false" aria-controls="pickup-collapseOne">
                                Where do you deliver to/pick up from?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseOne" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingOne">
                    <div class="panel-body">
                        We provide next day courier services in Greater Vancouver. For more details about our coverage areas please click here.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingTwo">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseTwo" aria-expanded="false" aria-controls="pickup-collapseTwo">
                                Does SpotsHUB deliver to houses and apartments?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseTwo" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingTwo">
                    <div class="panel-body">
                        Yes, we can deliver to a residential location for an additional fee of $2 per package.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingThree">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseThree" aria-expanded="false" aria-controls="pickup-collapseThree">
                                Does SpotsHUB ship perishable items?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseThree" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingThree">
                    <div class="panel-body">
                        Yes, we do provide courier service for items that are perishable; however, the items will be shipped without refrigeration and the quality (i.e., the freshness) of the items is not guaranteed.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingFour">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseFour" aria-expanded="false" aria-controls="pickup-collapseFour">
                                How come the price is so low?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseFour" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingFour">
                    <div class="panel-body">
                        We are trying to make the shipping fee as reasonable as possible to help you lower your day-to-day operation costs.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingFive">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseFive" aria-expanded="false" aria-controls="pickup-collapseFive">
                                Can you pick up a package and deliver to me?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseFive" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingFive">
                    <div class="panel-body">
                        Yes, SpotsHUB can pick up a package from you and deliver it to the receiver, to pick up a package from a third party and deliver it to you or to pick up a package from a third party and deliver it to another party.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingSix">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseSix" aria-expanded="false" aria-controls="pickup-collapseSix">
                                Will I be notified when the package is delivered successfully?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseSix" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingSix">
                    <div class="panel-body">
                        Yes, we send a delivery confirmation email upon arrival of the package to both sender and receiver.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingSeven">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseSeven" aria-expanded="false" aria-controls="pickup-collapseSeven">
                                Will the receiver be notified upon arrival of the package?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseSeven" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingSeven">
                    <div class="panel-body">
                        We will make a notice call prior to delivery to a residential high-rise location only.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingEight">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseEight" aria-expanded="false" aria-controls="pickup-collapseEight">
                                How many pickup attempts does SpotsHUB provide?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseEight" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingEight">
                    <div class="panel-body">
                        SpotsHUB provides one (1) attempt for all pickup requests. If the first pickup attempt is unsuccessful, a new order is required to avoid any further delays.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingNine">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseNine" aria-expanded="false" aria-controls="pickup-collapseNine">
                                How many delivery attempts does SpotsHUB provide?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseNine" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingNine">
                    <div class="panel-body">
                        SpotsHUB provides up to two (2) delivery attempts free of charge for most orders. For all deliveries, following the final (2nd) unsuccessful delivery attempt, the package will be stored in the SpotsHUB warehouse and will be available for pickup in person.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingTen">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseTen" aria-expanded="false" aria-controls="pickup-collapseTen">
                                What do I do if I miss my package (first delivery attempt)?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseTen" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingTen">
                    <div class="panel-body">
                        Please contact your local SpotsHUB office during our business hours and provide us with your next availability. We will attempt another delivery with no extra charge. However, the second delivery attempt will not take place on the same business day.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingEleven">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseEleven" aria-expanded="false" aria-controls="pickup-collapseEleven">
                                What happens if my package cannot be delivered after the final attempt?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseEleven" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingEleven">
                    <div class="panel-body">
                        Any package that is not picked up by the receiver within 7 days from the final delivery attempt will be, disposed of, or returned to the sender by SpotsHUB. If you wish to collect your package from the SpotsHUB warehouse, please contact your local SpotsHUB office to arrange an appointment.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingTwelve">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseTwelve" aria-expanded="false" aria-controls="pickup-collapseTwelve">
                                Can I change the delivery/pickup address?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseTwelve" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingTwelve">
                    <div class="panel-body">
                        Yes, please contact the SpotsHUB Customer Service Team to make the change. A service fee of $5 per package, plus the fuel surcharge and the GST will be applied once the order is picked up by driver. A minimum of $6.04 will be charge for any failed pickup package(s). Packages with shipping fees greater than $6.04 will be charged for $6.04 only and the balance will be refunded. Any delivery address change(s) may result in delayed deliveries. SpotsHUB next day delivery service will no longer apply.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingThirteen">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseThirteen" aria-expanded="false" aria-controls="pickup-collapseThirteen">
                                Can I cancel my order?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseThirteen" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingThirteen">
                    <div class="panel-body">
                        Yes, please contact the SpotsHUB Customer Service Team to cancel your order. The order cannot be cancelled and a service fee of $5 per package plus the fuel surcharge and the GST will be applied once the order is picked up by driver.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingFourteen">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseFourteen" aria-expanded="false" aria-controls="pickup-collapseFourteen">
                                Can I choose not to have the receiver sign for the delivery?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseFourteen" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingFourteen">
                    <div class="panel-body">
                        Yes, you can select “No Signature Required” while placing the order to authorize SpotsHUB driver to leave the package (excluding Dangerous Goods) without acquiring a signature as the Proof of Delivery.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="pickup-headingFifteen">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#pickup-collapseFifteen" aria-expanded="false" aria-controls="pickup-collapseFifteen">
                                Why do you charge for fuel surcharge?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="pickup-collapseFifteen" class="panel-collapse collapse" role="tabpanel" aria-labelledby="pickup-headingFifteen">
                    <div class="panel-body">
                        The fuel surcharge is to account for fuel cost variability. The fuel surcharge is adjusted periodically to reflect the fuel price in your local shipping area.
                    </div>
                </div>
            </div>
        </article>
        <hr />
        <article class="packaging-shipping-container">
            <h3>Packaging / Shipping Label</h3>
            <div class="panel-group packaging-shipping-panel-group" id="accordion" role="tablist" aria-multiselectable="true">
                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="packaging-headingOne">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#packaging-collapseOne" aria-expanded="false" aria-controls="packaging-collapseOne">
                                What are your package weight and size restrictions?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="packaging-collapseOne" class="panel-collapse collapse" role="tabpanel" aria-labelledby="packaging-headingOne">
                    <div class="panel-body">
                        The maximum allowable weight per package is 66 lb. or approximately 30 kg. The maximum allowable single-side length is 63 in. or approximately 160 cm.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="packaging-headingTwo">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#packaging-collapseTwo" aria-expanded="false" aria-controls="packaging-collapseTwo">
                                Can I enter an estimated package measurement and weight when placing an order?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="packaging-collapseTwo" class="panel-collapse collapse" role="tabpanel" aria-labelledby="packaging-headingTwo">
                    <div class="panel-body">
                        SpotsHUB will make price adjustment if the actual package measurement and weight differ from those reported on the shipping label. SpotsHUB reserves the right to charge a $10 service fee per package on handling the adjustment.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="packaging-headingThree">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#packaging-collapseThree" aria-expanded="false" aria-controls="packaging-collapseThree">
                                How do I prepare my shipping label?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="packaging-collapseThree" class="panel-collapse collapse" role="tabpanel" aria-labelledby="packaging-headingThree">
                    <div class="panel-body">
                        You can print your shipping label on a 4 x 6 in. sticker or on a letter-size paper. If you print the shipping label on a letter-size paper, please cut the shipping label along the line to its proper size. Once printed, please label your package with the shipping label clearly displayed on top.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="packaging-headingFour">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#packaging-collapseFour" aria-expanded="false" aria-controls="packaging-collapseFour">
                                I lost my shipping label. What should I do?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="packaging-collapseFour" class="panel-collapse collapse" role="tabpanel" aria-labelledby="packaging-headingFour">
                    <div class="panel-body">
                        You can download your shipping label under Shipment Tracking or in My HUB.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="packaging-headingFive">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#packaging-collapseFive" aria-expanded="false" aria-controls="packaging-collapseFive">
                                How does SpotsHUB handle packages with specific handling orientation?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="packaging-collapseFive" class="panel-collapse collapse" role="tabpanel" aria-labelledby="packaging-headingFive">
                    <div class="panel-body">
                        If the package is required to be handled vertically, direction arrows are required to be present on a minimum of two sides of the package. Vertical handling service is highly recommended in order to prevent any damage to the package during the delivery process.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="packaging-headingSix">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#packaging-collapseSix" aria-expanded="false" aria-controls="packaging-collapseSix">
                                How does SpotsHUB handle fragile items?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="packaging-collapseSix" class="panel-collapse collapse" role="tabpanel" aria-labelledby="packaging-headingSix">
                    <div class="panel-body">
                        Packages that are easily broken, shattered, or damaged are classified as fragile items. They will be handled with extra care. Fragile markings are required to be present on a minimum of two sides of the package. Fragile service is highly recommended in order to prevent any damage to the shipping package in the delivery process.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="packaging-headingSeven">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#packaging-collapseSeven" aria-expanded="false" aria-controls="packaging-collapseSeven">
                                Does SpotsHUB ship dangerous goods?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="packaging-collapseSeven" class="panel-collapse collapse" role="tabpanel" aria-labelledby="packaging-headingSeven">
                    <div class="panel-body">
                        Yes, SpotsHUB is licensed to ship dangerous goods. Shippers must correctly fill in the shipping name, hazard class, UN number, packing group, and Emergency Response Assistance Plan (ERAP) reference and phone number on the shipping document upon choosing this shipping service.

                    </div>
                </div>
            </div>
        </article>
        <hr />
        <article class="package-insurance-qa-container">
            <h3>Package Insurance</h3>
            <div class="panel-group package-insurance-panel-group" id="accordion" role="tablist" aria-multiselectable="true">
                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="packaging-headingOne">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#insurance-collapseOne" aria-expanded="false" aria-controls="insurance-collapseOne">
                                Is there any free insurance coverage for my package?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="insurance-collapseOne" class="panel-collapse collapse" role="tabpanel" aria-labelledby="insurance-headingOne">
                    <div class="panel-body">
                        Yes, SpotsHUB provides a FREE insurance coverage against damage or loss for the first $20 of the declared value of each package. However, the free insurance coverage does not apply to any package with "No Signature Required" option selected.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="insurance-headingTwo">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#insurance-collapseTwo" aria-expanded="false" aria-controls="insurance-collapseTwo">
                                Can I purchase any additional insurance?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="insurance-collapseTwo" class="panel-collapse collapse" role="tabpanel" aria-labelledby="insurance-headingTwo">
                    <div class="panel-body">
                        After the first $20 you may purchase additional insurance coverage in increments of $20 up to a maximum of $5,000 for most items. The cost of additional insurance rate is $0.40 per $20 coverage.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="insurance-headingThree">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#insurance-collapseThree" aria-expanded="false" aria-controls="insurance-collapseThree">
                                Are there any restrictions to your Additional Insurance Policy?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="insurance-collapseThree" class="panel-collapse collapse" role="tabpanel" aria-labelledby="insurance-headingThree">
                    <div class="panel-body">
                        Yes, the maximum amount payable by SpotsHUB for shipments containing coins, jewelry and/or precious stones and/or metals is $500 and for shipments containing gift certificates, gift cards and/or pre-paid phone cards is $100. SpotsHUB reserves the right to independently review and verify any claims made by customer arising from shipment loss or damage.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="insurance-headingFour">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#insurance-collapseFour" aria-expanded="false" aria-controls="insurance-collapseFour">
                                What will happen if I am sending a valuable item but forget to declare the value?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="insurance-collapseFour" class="panel-collapse collapse" role="tabpanel" aria-labelledby="insurance-headingFour">
                    <div class="panel-body">
                        Any damaged or lost package without a declared value will be covered for $20 only.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="insurance-headingFive">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#insurance-collapseFive" aria-expanded="false" aria-controls="insurance-collapseFive">
                                Can I purchase additional insurance after the order is placed?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="insurance-collapseFive" class="panel-collapse collapse" role="tabpanel" aria-labelledby="insurance-headingFive">
                    <div class="panel-body">
                        No, additional insurance must be selected at the time of ordering to ensure it is properly captured and linked to the unique tracking number of your package.
                    </div>
                </div>
            </div>
        </article>
        <hr />
        <article class="billing-qa-container">
            <h3>Billing</h3>
            <div class="panel-group billing-panel-group" id="accordion" role="tablist" aria-multiselectable="true">
                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="packaging-headingOne">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#billing-collapseOne" aria-expanded="false" aria-controls="billing-collapseOne">
                                Do you accept cash/cheque/money order?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="billing-collapseOne" class="panel-collapse collapse" role="tabpanel" aria-labelledby="billing-headingOne">
                    <div class="panel-body">
                        We accept cheque and pre-authorized credit card payment (Visa and MasterCard only) for the Business Invoice Account. For the Pay Per Use Account, we only accept credit card payment (Visa and MasterCard only).
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="billing-headingTwo">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#billing-collapseTwo" aria-expanded="false" aria-controls="billing-collapseTwo">
                                Do I receive an invoice for each order I place?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="billing-collapseTwo" class="panel-collapse collapse" role="tabpanel" aria-labelledby="billing-headingTwo">
                    <div class="panel-body">
                        Pay Per Use Account users will receive an invoice for each order placed; Business Invoice Account users will receive an invoice semi-monthly.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="billing-headingThree">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#billing-collapseThree" aria-expanded="false" aria-controls="billing-collapseThree">
                                How are you going to apply the additional charge(s), if any?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="billing-collapseThree" class="panel-collapse collapse" role="tabpanel" aria-labelledby="billing-headingThree">
                    <div class="panel-body">
                        Any additional charge(s) resulting from customer errors (e.g., misreported package number, size or weight, change of address etc.) will be automatically applied to the customer's credit card on file or the credit card that the customer has used to place the order with.
                    </div>
                </div>
            </div>
        </article>
        <hr />
        <article class="website-support-container">
            <h3>Website Support</h3>
            <div class="panel-group website-support-panel-group" id="accordion" role="tablist" aria-multiselectable="true">
                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="packaging-headingOne">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#support-collapseOne" aria-expanded="false" aria-controls="support-collapseOne">
                                Can I place an order over the phone or fax?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="support-collapseOne" class="panel-collapse collapse" role="tabpanel" aria-labelledby="support-headingOne">
                    <div class="panel-body">
                        No, currently orders can only be placed online. <a href="@Url.Content("~/Commerce")" class="">Click here</a> to shop.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="support-headingTwo">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#support-collapseTwo" aria-expanded="false" aria-controls="support-collapseTwo">
                                Can I send more than one package to one location under one single order?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="support-collapseTwo" class="panel-collapse collapse" role="tabpanel" aria-labelledby="support-headingTwo">
                    <div class="panel-body">
                        Yes, you can indicate the number of packages to be sent to the same location under Shipping Information.
                    </div>
                </div>

                <div class="panel panel-default">
                    <div class="panel-heading" role="tabpanel" id="support-headingThree">
                        <p class="panel-title">
                            <a class="collapsed accordion-toggle" data-toggle="collapse" data-parent="#accordion" href="#support-collapseThree" aria-expanded="false" aria-controls="support-collapseThree">
                                How do I track the status of my order?
                            </a>
                        </p>
                    </div>
                </div>
                <div id="support-collapseThree" class="panel-collapse collapse" role="tabpanel" aria-labelledby="support-headingThree">
                    <div class="panel-body">
                        You can track the status of your order under Shipment Tracking in My HUB.
                    </div>
                </div>

                
            </div>
        </article>
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